Poradna pro spotï¿½ebitele

ï¿½lenskï¿½ linka 227031032

Vloï¿½it novï¿½ dotaz

Vloï¿½it dotaz ï¿½lena

Zobrazit vï¿½echny dotazy

Osobnï¿½ spotï¿½ebitelskï¿½ poradny

Smluvnï¿½ podmï¿½nky

Naï¿½i partneï¿½i

ï¿½astï¿½ dotazy

Autobazary

cestovnï¿½ kancelï¿½ï¿½e

Kde uplatnit reklamaci

Moï¿½nost vrï¿½cenï¿½ penï¿½z

Nï¿½kup v Makru

Nï¿½kup zboï¿½ï¿½ pï¿½es internet

Neuznanï¿½ reklamace

Odstoupenï¿½ od smlouvy

Podmï¿½nky vyï¿½ï¿½zenï¿½ reklamace

Problematickï¿½ potraviny

Reklamaï¿½nï¿½ lhï¿½ta

Rozpor s kupnï¿½ smlouvou

Telekomunikace

Uvï¿½dï¿½nï¿½ ceny u zboï¿½ï¿½

Zruï¿½enï¿½ provozovny

cestovnï¿½ kancelï¿½ï¿½e

Kde uplatnit reklamaci

Moï¿½nost vrï¿½cenï¿½ penï¿½z

Nï¿½kup v Makru

Nï¿½kup zboï¿½ï¿½ pï¿½es internet

Neuznanï¿½ reklamace

Odstoupenï¿½ od smlouvy

Podmï¿½nky vyï¿½ï¿½zenï¿½ reklamace

Problematickï¿½ potraviny

Reklamaï¿½nï¿½ lhï¿½ta

Rozpor s kupnï¿½ smlouvou

Telekomunikace

Uvï¿½dï¿½nï¿½ ceny u zboï¿½ï¿½

Zruï¿½enï¿½ provozovny

Sdruï¿½enï¿½ obrany spotï¿½ebitelï¿½ ï¿½eskï¿½ republiky - SOS nabï¿½zï¿½ 4 zï¿½kladnï¿½ formy konzultace spotï¿½ebitelskï¿½ho problï¿½mu:

- bezplatnï¿½ zï¿½kladnï¿½ poradenstvï¿½ prostï¿½ednictvï¿½m on-line poradny na strï¿½nkï¿½ch www.spotrebitele.info/poradna;
- operativnï¿½ zï¿½kladnï¿½ poradenstvï¿½ pï¿½es poradenskou telefonnï¿½ linku 900 08 08 08 (8 Kï¿½/min) ï¿½i ï¿½lenskou poradenskou linku 227 031 032 (bï¿½nï¿½ tarif);
- osobnï¿½ poradenstvï¿½ v rï¿½mci sï¿½tï¿½ Spotï¿½ebitelskï¿½ch informaï¿½nï¿½ch center SOS zï¿½ï¿½zenï¿½ch v jednotlivï¿½ch krajï¿½ch ï¿½R. Aktuï¿½lnï¿½ seznam a kontakty na jednotlivï¿½ spotï¿½ebitelskï¿½ informaï¿½nï¿½ centra naleznete na strï¿½nkï¿½ch nebo budou sdï¿½leny na poradenskï¿½ lince SOS;
- korespondenï¿½nï¿½ poradenstvï¿½ prostï¿½ednictvï¿½m adresy Administrativnï¿½ho centra SOS ï¿½ Novï¿½kovï¿½ch 8, 180 00 Praha 8 nebo prostï¿½ednictvï¿½m faxu na ï¿½ï¿½sle 224 239 941.

Poradenskï¿½ mï¿½sta jsou urï¿½ena pï¿½edevï¿½ï¿½m pro spotï¿½ebitele, tedy zpravidla obï¿½any nakupujï¿½cï¿½m pro osobnï¿½ potï¿½ebu, pouze poradenskï¿½ telefonnï¿½ linka je urï¿½ena i pro podnikatele. Zodpovï¿½dat dotazy i jinï¿½m subjektï¿½m nebo dotazy tï¿½kajï¿½cï¿½ch se jinï¿½ch neï¿½ spotï¿½ebitelskï¿½ch oblastï¿½ prï¿½va lze pouze ve vï¿½jimeï¿½nï¿½ch pï¿½ï¿½padech. Veï¿½kerï¿½ konzultace jsou klientovi poskytovï¿½ny na zï¿½kladï¿½ oboustrannï¿½ dobrovolnosti.

Poradenskou ï¿½innost poskytuje SOS pï¿½i osobnï¿½m, korespondenï¿½nï¿½m a on-line kontaktu bezplatnï¿½. Telefonickï¿½ poradenstvï¿½ dle tarifu uvedenï¿½ho u ï¿½ï¿½sla linky.

Jakï¿½koli jinï¿½ penï¿½nï¿½ nebo nepenï¿½nï¿½ pï¿½ï¿½spï¿½vky klientï¿½, nejsou-li za prodï¿½vanï¿½ zboï¿½ï¿½ nebo nï¿½hradou vynaloï¿½enï¿½ch nï¿½kladï¿½ (zejmï¿½na tisk, poï¿½tovnï¿½, telekomunikaï¿½nï¿½ poplatky) a nejsou-li ï¿½lenskï¿½m pï¿½ï¿½spï¿½vkem, se posuzujï¿½ jako dar na aktivity ochrany spotï¿½ebitelskï¿½ch prï¿½v.

Na dotazy pï¿½ispï¿½vajï¿½cï¿½ch a aktivnï¿½ch ï¿½lenï¿½ SOS odpovï¿½dï¿½ poradce pï¿½ednostnï¿½. Svï¿½m pï¿½ispï¿½vajï¿½cï¿½m, aktivnï¿½m i sympatizujï¿½cï¿½m ï¿½lenï¿½m nabï¿½zï¿½ SOS podle moï¿½nostï¿½ kaï¿½dï¿½ho Spotï¿½ebitelskï¿½ho informaï¿½nï¿½ho centra i rozï¿½ï¿½ï¿½enï¿½ sluï¿½by v oblastech souvisejï¿½cï¿½ch s poradenstvï¿½m.

Klient nenï¿½ radou, nï¿½vrhem ani pï¿½semnï¿½ zpracovanï¿½m konceptem nijak vï¿½zï¿½n. Poradcem poskytnutï¿½ informace nebo materiï¿½ly slouï¿½ï¿½ klientovi pouze jako podklad k vlastnï¿½mu rozhodnutï¿½ na vlastnï¿½ odpovï¿½dnost. SOS, jakoï¿½to obï¿½anskï¿½ sdruï¿½enï¿½ zaloï¿½enï¿½ k ochranï¿½ zï¿½jmï¿½ spotï¿½ebitelï¿½, nepodï¿½vï¿½ zï¿½vaznï¿½ vï¿½klad prï¿½vnï¿½ch pï¿½edpisï¿½ a neposkytuje zï¿½vaznï¿½ vyhodnocenï¿½ popsanï¿½ch udï¿½lostï¿½.

Klient se nemï¿½ï¿½e domï¿½hat na SOS jakï¿½koli odpovï¿½dnosti za neï¿½spï¿½nost ï¿½eï¿½enï¿½ho pï¿½ï¿½padu.

Poradci ve Spotï¿½ebitelskï¿½ch informaï¿½nï¿½ch centrech poskytujï¿½ klientovi zï¿½kladnï¿½ poradenstvï¿½ a doporuï¿½enï¿½ dalï¿½ï¿½ho postupu na zï¿½kladï¿½ klientem prezentovanï¿½ho skutkovï¿½ho stavu. Je-li k ï¿½eï¿½enï¿½ pï¿½ï¿½padu tï¿½eba profesionï¿½lnï¿½ prï¿½vnï¿½ sluï¿½ba nebo vyhotovenï¿½ znaleckï¿½ho posudku, mï¿½l by se klient obrï¿½tit na advokï¿½tnï¿½ kancelï¿½ï¿½ nebo seznam soudnï¿½ch znalcï¿½. Vhodnou advokï¿½tnï¿½ kancelï¿½ï¿½ doporuï¿½ï¿½ napï¿½. ï¿½eskï¿½ advokï¿½tnï¿½ komora dle aktuï¿½lnï¿½ho seznamu advokï¿½tï¿½ uveï¿½ejnï¿½nï¿½ho na strï¿½nkï¿½ch www.cak.cz. Aktuï¿½lnï¿½ seznam soudnï¿½ch znalcï¿½ je k dispozici na strï¿½nkï¿½ch Ministerstva spravedlnosti www.justice.cz.

Poskytnutï¿½ osobnï¿½ a kontaktnï¿½ ï¿½daje o klientovi vï¿½etnï¿½ poskytnutï¿½ch materiï¿½lï¿½ osobnï¿½ povahy jsou povaï¿½ovï¿½ny za diskrï¿½tnï¿½ a jsou chrï¿½nï¿½ny proti zneuï¿½itï¿½. Mohou slouï¿½it jen ke sdï¿½lenï¿½ dodateï¿½nï¿½ch informacï¿½ k pï¿½ï¿½padu nebo k pozdï¿½jï¿½ï¿½mu oslovenï¿½ klienta. Projevï¿½-li klient zï¿½jem o medializaci pï¿½ï¿½padu, mohou bï¿½t kontaktnï¿½ ï¿½daje pï¿½edï¿½ny i novinï¿½ï¿½ï¿½m.

Poradce vyhovï¿½ ï¿½ï¿½dosti klienta o anonymnï¿½ konzultaci. Udï¿½lenï¿½ souhlas s naklï¿½dï¿½nï¿½m s poskytnutï¿½mi ï¿½daji a materiï¿½ly mï¿½ï¿½e vzï¿½t klient kdykoliv zpï¿½t.

Ing. David ï¿½mejkal - pï¿½edseda RV SOS

V Praze dne 13. zï¿½ï¿½ï¿½ 2006

V Praze dne 13. zï¿½ï¿½ï¿½ 2006

Trvejte na svï¿½ch prï¿½vech

Spotï¿½ebitelskï¿½ ï¿½asopisy

ï¿½eskï¿½ rozhlas 2 Praha

Kaï¿½dï¿½ druhï¿½ pondï¿½lï¿½ v mï¿½sï¿½ci se mï¿½ï¿½ete zï¿½stupce SOS ptï¿½t na spotï¿½ebitelskï¿½ problï¿½my ve vysï¿½lï¿½nï¿½ ï¿½eskï¿½ho rozhlasu 2 Praha od 10:27 do 10:45 hod.

**(c) Sdruï¿½enï¿½ obrany spotï¿½ebitelï¿½ ï¿½eskï¿½ republiky, Rytï¿½ï¿½skï¿½ 10, 110 00 Praha 1, Iï¿½: 48429627.** Vï¿½echny zveï¿½ejï¿½ovanï¿½ ï¿½daje majï¿½ pouze informativnï¿½ charakter a nemohou bï¿½t pouï¿½ity jako dï¿½kaznï¿½ materiï¿½l. SOS nenese odpovï¿½dnost za aktuï¿½lnost, ï¿½plnost a sprï¿½vnost poskytovanï¿½ch informacï¿½. S technickï¿½mi nï¿½mï¿½ty a pï¿½ipomï¿½nkami se obracejte na webmastera. Vyuï¿½ï¿½vï¿½me webhosting a publikaï¿½nï¿½ systï¿½m Toolkit od Econnectu.

Lï¿½bï¿½ se Vï¿½m nï¿½ server? Prosï¿½me, podpoï¿½te nï¿½s.

**Dï¿½kujeme za podporu naï¿½ï¿½ ï¿½innosti:**

Ministerstvu prï¿½myslu a obchodu ï¿½R, Evropskï¿½ unii v rï¿½mci programu Transition Facility administrovanï¿½m
Nadacï¿½ rozvoje obï¿½anskï¿½ spoleï¿½nosti, Generï¿½lnï¿½mu ï¿½editelstvï¿½ pro zdravï¿½ a ochranu spotï¿½ebitele Evropskï¿½ unie.