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Vï¿½te, ï¿½e ...

umoï¿½ï¿½uje-li to povaha vï¿½robku, je prodï¿½vajï¿½cï¿½ povinen na ï¿½ï¿½dost spotï¿½ebitele vï¿½robek pï¿½edvï¿½st - viz zï¿½kon 634/1992 Sb. ï¿½15

dalï¿½ï¿½ tipy

Anketa pro Vï¿½s

Rubriky ï¿½lï¿½nkï¿½

Diï¿½ï¿½ spotï¿½ebitele

Informace z SOS

Legislativa

Potraviny

Rady spotï¿½ebitelï¿½m

Spotï¿½ebitelskï¿½ ï¿½asopisy

Technickï¿½ normalizace

Tï¿½mata k diskuzi

Tiskovï¿½ zprï¿½vy SOS

Zprï¿½vy z domova

Zprï¿½vy ze zahraniï¿½ï¿½

Evropskï¿½ unie

Ostatnï¿½ zprï¿½vy ze zahraniï¿½ï¿½

Spotï¿½ebitelskï¿½ ï¿½smï¿½vy

Informace z SOS

Legislativa

Potraviny

Rady spotï¿½ebitelï¿½m

Spotï¿½ebitelskï¿½ ï¿½asopisy

Technickï¿½ normalizace

Tï¿½mata k diskuzi

Tiskovï¿½ zprï¿½vy SOS

Zprï¿½vy z domova

Zprï¿½vy ze zahraniï¿½ï¿½

Evropskï¿½ unie

Ostatnï¿½ zprï¿½vy ze zahraniï¿½ï¿½

Spotï¿½ebitelskï¿½ ï¿½smï¿½vy

Nejï¿½tenï¿½jï¿½ï¿½ ï¿½lï¿½nky za mï¿½sï¿½c

Odbornï¿½ seminï¿½ï¿½e pro podnikatele (12012)

RAPEX - hlï¿½enï¿½ o nebezpeï¿½nï¿½ch vï¿½robcï¿½ch v EU - 18. tï¿½den (995)

Cereï¿½lie nebo chipsy ï¿½ vyjde to nastejno (946)

Bankï¿½ï¿½i Citibank nevï¿½dï¿½, co nabï¿½zejï¿½ (900)

RAPEX - hlï¿½enï¿½ o nebezpeï¿½nï¿½ch vï¿½robcï¿½ch v EU - 19. tï¿½den (715)

RAPEX - hlï¿½enï¿½ o nebezpeï¿½nï¿½ch vï¿½robcï¿½ch v EU - 18. tï¿½den (995)

Cereï¿½lie nebo chipsy ï¿½ vyjde to nastejno (946)

Bankï¿½ï¿½i Citibank nevï¿½dï¿½, co nabï¿½zejï¿½ (900)

RAPEX - hlï¿½enï¿½ o nebezpeï¿½nï¿½ch vï¿½robcï¿½ch v EU - 19. tï¿½den (715)

Nejï¿½tenï¿½jï¿½ï¿½ ï¿½lï¿½nky za rok

Odbornï¿½ seminï¿½ï¿½e pro podnikatele (12012)

RAPEX - hlï¿½enï¿½ o nebezpeï¿½nï¿½ch vï¿½robcï¿½ch v EU - 17. tï¿½den (1143)

RAPEX - hlï¿½enï¿½ o nebezpeï¿½nï¿½ch vï¿½robcï¿½ch v EU - 18. tï¿½den (995)

Cereï¿½lie nebo chipsy ï¿½ vyjde to nastejno (946)

Bankï¿½ï¿½i Citibank nevï¿½dï¿½, co nabï¿½zejï¿½ (900)

RAPEX - hlï¿½enï¿½ o nebezpeï¿½nï¿½ch vï¿½robcï¿½ch v EU - 17. tï¿½den (1143)

RAPEX - hlï¿½enï¿½ o nebezpeï¿½nï¿½ch vï¿½robcï¿½ch v EU - 18. tï¿½den (995)

Cereï¿½lie nebo chipsy ï¿½ vyjde to nastejno (946)

Bankï¿½ï¿½i Citibank nevï¿½dï¿½, co nabï¿½zejï¿½ (900)

Novï¿½kovï¿½ch 8, 180 00 Praha 8

http://www.spotrebitele.info

http://www.spotrebitele.info

Naï¿½ï¿½m poslï¿½nï¿½m je pï¿½edevï¿½ï¿½m obhajoba spotï¿½ebitelskï¿½ch prï¿½v. Hlavnï¿½mi prioritami je spotï¿½ebitelskï¿½ vzdï¿½lï¿½vï¿½nï¿½, shromaï¿½ï¿½ovï¿½nï¿½, zpracovï¿½vï¿½nï¿½ a ï¿½ï¿½ï¿½enï¿½ informacï¿½ souvisejï¿½cï¿½ch s ochranou spotï¿½ebitele.
S tï¿½m souvisï¿½ i vydï¿½vï¿½nï¿½ dvoumï¿½sï¿½ï¿½nï¿½ku ï¿½tï¿½t spotï¿½ebitele, kterï¿½ informuje o tom, na ï¿½em SOS pracuje a co se dï¿½je novï¿½ho z hlediska ochrany spotï¿½ebitelskï¿½ch prï¿½v.

Velkï¿½m podï¿½lem se vï¿½nujeme poradenskï¿½ ï¿½innosti, kterï¿½ umoï¿½ï¿½uje spotï¿½ebitelï¿½m operativnï¿½ konzultovat svï¿½ problï¿½my.

Pï¿½ipomï¿½nkujeme zï¿½kony tï¿½kajï¿½cï¿½ se ochrany spotï¿½ebitele a upozorï¿½ujeme na nezï¿½konnï¿½ ï¿½i neetickï¿½ chovï¿½nï¿½ podnikatelskï¿½ch subjektï¿½.

Dï¿½leï¿½itou prioritou SOS je bezpeï¿½nost vï¿½robkï¿½, proto se zamï¿½ï¿½ujeme na dodrï¿½ovï¿½nï¿½ bezpeï¿½nosti potravinovï¿½ch i nepotravinovï¿½ch vï¿½robkï¿½ a upozorï¿½ujeme na vï¿½skyt tï¿½ch nebezpeï¿½nï¿½ch.

Soustï¿½edï¿½me se takï¿½ na zprostï¿½edkovï¿½vï¿½nï¿½ spotï¿½ebitelskï¿½ch testï¿½ tak, aby s nimi byl seznï¿½men co nejï¿½irï¿½ï¿½ okruh spotï¿½ebitelï¿½, kteï¿½ï¿½ majï¿½ zï¿½jem o kvalitnï¿½ a bezpeï¿½nï¿½ vï¿½robky.

Jsme otevï¿½enï¿½ obï¿½anskï¿½ sdruï¿½enï¿½, kterï¿½ nabï¿½zï¿½ spotï¿½ebitelï¿½m moï¿½nost stï¿½t se naï¿½ï¿½m ï¿½lenem, a tï¿½m aktivnï¿½ pï¿½ispï¿½t k rozvï¿½jenï¿½ naï¿½ï¿½ ï¿½innosti.

**POSKYTUJEME RADY SPOTï¿½EBITELï¿½M**SOS dï¿½vï¿½ spotï¿½ebitelskï¿½ veï¿½ejnosti moï¿½nost zï¿½skat informace o spotï¿½ebitelskï¿½ch prï¿½vech a konzultovat konkrï¿½tnï¿½ spotï¿½ebitelskï¿½ problï¿½m v poradnï¿½ch SOS, kterï¿½ jiï¿½ existujï¿½ ve vï¿½ech krajï¿½ch ï¿½R, a takï¿½ na ï¿½adï¿½ internetovï¿½ch serverï¿½.

**VYDï¿½Vï¿½ME ï¿½ASOPIS „ï¿½Tï¿½T SPOTï¿½EBITELE”**SOS vydï¿½vï¿½ od svï¿½ho zaloï¿½enï¿½ v roce 1993 vlastnï¿½ ï¿½asopis s nï¿½zvem ï¿½tï¿½t spotï¿½ebitele. Objednï¿½vku pï¿½edplatnï¿½ho tohoto dvoumï¿½sï¿½ï¿½nï¿½ku lze lze zï¿½skat na kontaktnï¿½ch adresï¿½ch SOS.

**PROVOZUJEME SERVER „SVï¿½T SPOTï¿½EBITELï¿½”**SOS je na internetu aktivnï¿½ od roku 1998. Na adrese www.spotrebitele.info lze navï¿½tï¿½vit nï¿½ server „Svï¿½t spotï¿½ebitelï¿½”, kterï¿½ pï¿½inï¿½ï¿½ aktuality z domova i zahraniï¿½ï¿½, poradnu, zï¿½kony, Knihovnu spotï¿½ebitelskï¿½ch informacï¿½ a dï¿½vï¿½ formou Databï¿½ze spotï¿½ebitelskï¿½ch zkuï¿½enostï¿½ moï¿½nost vloï¿½it vlastnï¿½ poznatek ï¿½i pouï¿½it se ze zkuï¿½enostï¿½ ostatnï¿½ch.

**VYDï¿½Vï¿½ME LETï¿½KY, BROï¿½URY A CD**SOS pï¿½edï¿½vï¿½ formou letï¿½kï¿½ a broï¿½ur aktuï¿½lnï¿½ informace a doporuï¿½enï¿½, jak postupovat ve spotï¿½ebitelsky nejrizikovï¿½jï¿½ï¿½ch situacï¿½ch. Komplexnï¿½ souhrn informacï¿½ o ochranï¿½ spotï¿½ebitelï¿½ v rï¿½znï¿½ch oblastech vydï¿½vï¿½ SOS v elektronickï¿½ podobï¿½ na datovï¿½m CD.

**Dï¿½Vï¿½ME SPOTï¿½EBITELï¿½M MOï¿½NOST SE SDRUï¿½IT**SOS je otevï¿½enï¿½ obï¿½anskï¿½ sdruï¿½enï¿½ a vï¿½tï¿½ novï¿½ ï¿½leny ze vï¿½ech mï¿½st ï¿½R, aï¿½ jiï¿½ majï¿½ zï¿½jem pouze aktivity SOS morï¿½lnï¿½ podpoï¿½it, nebo pï¿½ichï¿½zejï¿½ se zï¿½jmem aktivnï¿½ se na projektech SOS podï¿½let. Sympatizujï¿½cï¿½m ï¿½lenem se stane kaï¿½dï¿½, kdo vyplnï¿½ Pï¿½ï¿½stupovou listinu, z ï¿½ehoï¿½ mu nevznikï¿½ povinnost ï¿½hrady ï¿½lenskï¿½ch pï¿½ï¿½spï¿½vkï¿½ ani jinï¿½ zï¿½vazky. Mï¿½ï¿½e se stï¿½t takï¿½ pï¿½ispï¿½vajï¿½cï¿½m ï¿½i aktivnï¿½m ï¿½lenem. Vï¿½ce informacï¿½ na strï¿½nkï¿½ch zde

**Pï¿½IPOMï¿½NKUJEME Pï¿½IPRAVOVANï¿½ Zï¿½KONY**SOS se vyjadï¿½uje ke znï¿½nï¿½ vznikajï¿½cï¿½ch zï¿½konï¿½ i k novelï¿½m stï¿½vajï¿½cï¿½ch v oblastech, jeï¿½ se dotï¿½kajï¿½ spotï¿½ebitelskï¿½ch zï¿½jmï¿½. Vï¿½tï¿½me vï¿½echny zdï¿½vodnï¿½nï¿½ nï¿½vrhy zmï¿½n zï¿½konï¿½.

**USILUJEME O BEZPEï¿½Nï¿½ Vï¿½ROBKY A SLUï¿½BY**SOS vï¿½nuje pozornost pï¿½edevï¿½ï¿½m tomu, aby se spotï¿½ebitelï¿½ setkï¿½vali pouze s bezpeï¿½nï¿½mi vï¿½robky a sluï¿½bami. Proto se snaï¿½ï¿½ trvale prosazovat hlas spotï¿½ebitelï¿½ v technickï¿½ normalizaci, kterï¿½ mï¿½ï¿½e bï¿½t ï¿½ï¿½innou cestou, jak vï¿½robky a sluï¿½by uï¿½init vï¿½ï¿½i spotï¿½ebiteli pï¿½ï¿½telskï¿½. Vï¿½tï¿½me pomoc vï¿½ech, kteï¿½ï¿½ jsou vyzbrojeni odbornï¿½mi znalostmi.

**SLEDUJEME BEZPEï¿½NOST POTRAVIN**SOS povaï¿½uje za samozï¿½ejmï¿½, ï¿½e na trhu mohou mï¿½t mï¿½sto pouze bezpeï¿½nï¿½ potraviny a ï¿½e spotï¿½ebitelï¿½ majï¿½ prï¿½vo na pï¿½esnï¿½ informace o tom, co jedï¿½. Specializovanï¿½ skupina SOS vyhledï¿½vï¿½ objektivnï¿½ informace k tï¿½to problematice a pï¿½edï¿½vï¿½ je spotï¿½ebitelï¿½m.

**PODPORUJEME SPOTï¿½EBITELSKï¿½ VZDï¿½Lï¿½Vï¿½Nï¿½**SOS prosazuje rozvoj spotï¿½ebitelskï¿½ osvï¿½ty vï¿½etnï¿½ zaï¿½azenï¿½ vï¿½znamnï¿½ch informacï¿½ o ochranï¿½ prï¿½v a oprï¿½vnï¿½nï¿½ch zï¿½jmï¿½ spotï¿½ebitelï¿½ do osnov pï¿½edmï¿½tï¿½ vyuï¿½ovanï¿½ch na zï¿½kladnï¿½ch a stï¿½ednï¿½ch ï¿½kolï¿½ch. Proto SOS navazuje spoluprï¿½ci i s pedagogickï¿½mi fakultami. Podobnï¿½ cï¿½le prosazuje SOS takï¿½ v oblasti celoï¿½ivotnï¿½ho vzdï¿½lï¿½vï¿½nï¿½.

**SPOLUPRACUJEME MEZINï¿½RODNï¿½**SOS je ï¿½lenem celosvï¿½tovï¿½ spotï¿½ebitelskï¿½ organizace Consumers International i Evropskï¿½ organizace spotï¿½ebitelï¿½ BEUC. V elektronickï¿½ch konferencï¿½ch a osobnï¿½ ï¿½ï¿½astï¿½ na seminï¿½ï¿½ï¿½ch, shromï¿½dï¿½nï¿½ch a kongresech se zï¿½stupci SOS aktivnï¿½ podï¿½lejï¿½ na mezinï¿½rodnï¿½ vï¿½mï¿½nï¿½ zkuï¿½enostï¿½, v zï¿½jmu ochrany spotï¿½ebitelï¿½ v dobï¿½ globalizace trhu. SOS spolupracuje se zahraniï¿½nï¿½mi spotï¿½ebitelskï¿½mi organizacemi na spoleï¿½nï¿½ch projektech.

**OCHRANU SPOTï¿½EBITELE VNï¿½Mï¿½ME KOMPLEXNï¿½**SOS pï¿½sobï¿½ v rï¿½mci svï¿½ch moï¿½nostï¿½ v ochranï¿½ prï¿½v a oprï¿½vnï¿½nï¿½ch zï¿½jmï¿½ spotï¿½ebitelï¿½ ve vï¿½ech segmentech trhu vï¿½etnï¿½ finanï¿½nï¿½ch sluï¿½eb, elektronickï¿½ho obchodovï¿½nï¿½, telekomunikacï¿½, obrany proti pï¿½irozenï¿½m monopolï¿½m, zdravï¿½ho ï¿½ivotnï¿½ho prostï¿½edï¿½ atd.

Hï¿½jï¿½me prï¿½va a oprï¿½vnï¿½nï¿½ zï¿½jmy spotï¿½ebitelï¿½ v oblastech, kde sï¿½ly jednotlivce nestaï¿½ï¿½.

SOS vzniklo jako nezï¿½vislï¿½, neziskovï¿½ a nepolitickï¿½ organizace v Ostravï¿½ 1. ï¿½nora 1993, od roku 1999 mï¿½ sï¿½dlo v Praze. V souï¿½asnï¿½ dobï¿½ mï¿½ SOS svï¿½ ï¿½leny ve vï¿½ech regionech ï¿½R a provozuje Spotï¿½ebitelskï¿½ informaï¿½nï¿½ centra jiï¿½ ve vï¿½ech krajï¿½ch.

Na poï¿½ï¿½tku SOS existovalo pouze z ï¿½lenskï¿½ch pï¿½ï¿½spï¿½vkï¿½, drobnï¿½ch darï¿½ ï¿½i pï¿½ï¿½jmï¿½. V souï¿½asnï¿½ dobï¿½ tvoï¿½ï¿½ nejvï¿½znamnï¿½jï¿½ï¿½ poloï¿½ku pï¿½ï¿½jmï¿½ dotace ze stï¿½tnï¿½ho rozpoï¿½tu, zï¿½skï¿½vanï¿½ prostï¿½ednictvï¿½m Ministerstva prï¿½myslu a obchodu ï¿½R pro kalendï¿½ï¿½nï¿½ rok na zï¿½kladï¿½ jednotlivï¿½ch projektï¿½. Celkovï¿½ rozpoï¿½et SOS v roce 2003 dosï¿½hl 4 mil. Kï¿½.

**zapojuje obï¿½any do svï¿½ch aktivit:**SOS je otevï¿½enï¿½ obï¿½anskï¿½ sdruï¿½enï¿½. Vï¿½tï¿½ novï¿½ ï¿½leny ze vï¿½ech krajï¿½ ï¿½eskï¿½ republiky, kteï¿½ï¿½ chtï¿½jï¿½ aktivity SOS morï¿½lnï¿½ podpoï¿½it podpisem Pï¿½ï¿½stupovï¿½ listiny SOS, anebo majï¿½ zï¿½jem se aktivnï¿½ podï¿½let na ochranï¿½ spotï¿½ebitele pï¿½i realizaci projektï¿½ SOS. Pï¿½ï¿½stupovou listinu lze zï¿½skat na vï¿½ech kontaktnï¿½ch adresï¿½ch SOS;**poskytuje poradenskou ï¿½innost:**V Brnï¿½, ï¿½eskï¿½ch Budï¿½jovicï¿½ch, Teplicï¿½ch, Karlovï¿½ch Varech, Liberci, Olomouci, Ostravï¿½ - Bohumï¿½nï¿½, Plzni, Praze, Svitavï¿½ch, Tï¿½niï¿½ti nad Orlicï¿½ a Zlï¿½nï¿½ jiï¿½ pracujï¿½ Spotï¿½ebitelskï¿½ informaï¿½nï¿½ centra SOS (dï¿½le SIC), a usilujeme o jejich dalï¿½ï¿½m rozï¿½ï¿½ï¿½enï¿½. Poradny SIC jsou prvnï¿½m kontaktnï¿½m mï¿½stem pro spotï¿½ebitele, kteï¿½ï¿½ se cï¿½tï¿½ poï¿½kozeni prodï¿½vajï¿½cï¿½m nebo dodavatelem. Poradci vysvï¿½tlujï¿½ spotï¿½ebitelï¿½m jejich prï¿½va, nemohou vï¿½ak suplovat advokï¿½tnï¿½ kancelï¿½ï¿½e. Od roku 1998 provozujeme takï¿½ internetovou poradnu; od roku 2002 poradenskou linku SOS po telefonu 900 08 08 08 s dotovanou cenou 8 Kï¿½/min.;**ï¿½ï¿½ï¿½ï¿½ informace:**Od srpna 1993 vydï¿½vï¿½ SOS vlastnï¿½ ï¿½asopis ï¿½tï¿½t spotï¿½ebitele. ï¿½ï¿½ï¿½ï¿½ takï¿½ letï¿½ky, broï¿½ury, zï¿½kony s komentï¿½ï¿½i vlastnï¿½ch poradcï¿½, a tï¿½ CD. Od roku 1998 provozuje internetovï¿½ server (viz www.spotrebitele.info) pod nï¿½zvem Svï¿½t spotï¿½ebitelï¿½. Dalï¿½ï¿½ informace spotï¿½ebitelï¿½m zprostï¿½edkovï¿½vï¿½me prostï¿½ednictvï¿½m mï¿½diï¿½, ale i vlastnï¿½ch besed a pï¿½ednï¿½ek;**spolupracuje mezinï¿½rodnï¿½:**SOS je od roku 2003 ï¿½ï¿½dnï¿½m ï¿½lenem mezinï¿½rodnï¿½ organizace Consumers International, kterï¿½ zastï¿½eï¿½uje na 260 spotï¿½ebitelskï¿½ch organizacï¿½ ze 120 zemï¿½ svï¿½ta, i evropskï¿½ spotï¿½ebitelskï¿½ organizace BEUC sdruï¿½ujï¿½cï¿½ 33 organizacï¿½ z 23 evropskï¿½ch zemï¿½. V elektronickï¿½ch konferencï¿½ch i osobnï¿½ ï¿½ï¿½asti zï¿½stupcï¿½ SOS na mezinï¿½rodnï¿½ch seminï¿½ï¿½ï¿½ch, workshopech a kongresech se aktivnï¿½ podï¿½lï¿½me na mezinï¿½rodnï¿½ vï¿½mï¿½nï¿½ zkuï¿½enostï¿½, v zï¿½jmu ochrany spotï¿½ebitelï¿½ v dobï¿½ globalizace trhu.

Sdruï¿½enï¿½ obrany spotï¿½ebitelï¿½ ï¿½eskï¿½ republiky si stanovilo dlouhodobï¿½ priority a prosazuje jejich postupnï¿½ naplï¿½ovï¿½nï¿½:

**Spotï¿½ebitel musï¿½ mï¿½t moï¿½nost obhï¿½jit svï¿½ prï¿½vo i pï¿½esto, ï¿½e jeho partnerem je profesionï¿½lnï¿½ prodï¿½vajï¿½cï¿½ ï¿½i dodavatel. Proto se SOS ve svï¿½ch projektech vï¿½nuje:**- otï¿½zkï¿½m spotï¿½ebitelskï¿½ho vzdï¿½lï¿½vï¿½nï¿½ na vï¿½ech stupnï¿½ch ï¿½kol i mimo nï¿½,
- shromaï¿½ï¿½ovï¿½nï¿½, zpracovï¿½nï¿½ a ï¿½ï¿½ï¿½enï¿½ informacï¿½ souvisejï¿½cï¿½ch s ochranou spotï¿½ebitele a usnadï¿½ujï¿½cï¿½ch orientaci kupujï¿½cï¿½ch na trhu,
- pï¿½ipomï¿½nkovï¿½nï¿½ legislativnï¿½ch norem,
- poradenskï¿½ ï¿½innosti, kterï¿½ umoï¿½ï¿½uje individuï¿½lnï¿½m klientï¿½m konzultovat jejich spotï¿½ebitelskï¿½ problï¿½m.

**Oï¿½ekï¿½vï¿½nï¿½ kupujï¿½cï¿½ch mï¿½ï¿½e splnit pouze fungujï¿½cï¿½ trh, charakterizovanï¿½ rovnï¿½mi podmï¿½nkami bez nï¿½strah pro spotï¿½ebitele. Proto SOS:**- upozorï¿½uje na nezï¿½konnï¿½ ï¿½i neetickï¿½ chovï¿½nï¿½ podnikatelskï¿½ch subjektï¿½,
- podporuje odstraï¿½ovï¿½nï¿½ monopolï¿½ a dalï¿½ï¿½ch trï¿½nï¿½ch nedostatkï¿½, kterï¿½ vedou k umï¿½lï¿½mu,
- prosazuje pï¿½imï¿½ï¿½enou, ale efektivnï¿½ regulaci trhu,
- vybï¿½zï¿½ spotï¿½ebitele, aby vyuï¿½ï¿½vali vï¿½ech dostupnï¿½ch zpï¿½sobï¿½ k pï¿½edï¿½vï¿½nï¿½ svï¿½ch kladnï¿½ch i zï¿½pornï¿½ch spotï¿½ebitelskï¿½ch zkuï¿½enostï¿½.

**Sluï¿½by a vï¿½robky pro spotï¿½ebitele musï¿½ bï¿½t bezpeï¿½nï¿½. Proto se SOS zamï¿½ï¿½uje:**- na otï¿½zky bezpeï¿½nosti potravin i nepotravinï¿½ï¿½skï¿½ch vï¿½robkï¿½,
- na prosazovï¿½nï¿½ oprï¿½vnï¿½nï¿½ch zï¿½jmï¿½ spotï¿½ebitelï¿½ v oblasti tvorby technickï¿½ch norem,
- na shromaï¿½ï¿½ovï¿½nï¿½ vï¿½sledkï¿½ srovnï¿½vacï¿½ch spotï¿½ebitelskï¿½ch testï¿½, garantovanï¿½ch akreditovanou laboratoï¿½ï¿½ nebo zkuï¿½ebnou, a jejich zprostï¿½edkovï¿½nï¿½ co nejï¿½irï¿½ï¿½mu okruhu spotï¿½ebitelï¿½,
- na sledovï¿½nï¿½ vï¿½sledkï¿½ kontrolnï¿½ ï¿½innosti stï¿½tnï¿½ch dozorovï¿½ch orgï¿½nï¿½ a pohotovï¿½ zprostï¿½edkovï¿½nï¿½ zjiï¿½tï¿½nï¿½ch skuteï¿½nostï¿½ spotï¿½ebitelï¿½m.

**Vï¿½estrannï¿½ ochrana spotï¿½ebitele nenï¿½ myslitelnï¿½ bez jejï¿½ obï¿½anskï¿½ sloï¿½ky. Proto SOS:**- posiluje spotï¿½ebitele v jejich zï¿½jmu o soustavnï¿½ aktivnï¿½ pï¿½ï¿½stup k ochranï¿½ jejich prï¿½v a oprï¿½vnï¿½nï¿½ch zï¿½jmï¿½,
- je otevï¿½enï¿½m obï¿½anskï¿½m sdruï¿½enï¿½m, kterï¿½ dï¿½vï¿½ spotï¿½ebitelï¿½m ze vï¿½ech regionï¿½ ï¿½eskï¿½ republiky moï¿½nost sdruï¿½it se a prosazovat svï¿½ oprï¿½vnï¿½nï¿½ zï¿½jmy spoleï¿½nï¿½ v oblastech, kde jednotlivec na svou obranu nestaï¿½ï¿½,
- vytvï¿½ï¿½ï¿½ pro spotï¿½ebitele pï¿½ï¿½leï¿½itosti sdruï¿½it se podle regionï¿½ i podle oborï¿½ k ï¿½eï¿½enï¿½ konkrï¿½tnï¿½ho spoleï¿½nï¿½ho problï¿½mu a jeho odstranï¿½nï¿½ dlouhodobï¿½ prosazovat.

- na zï¿½kladï¿½ naï¿½eho jednï¿½nï¿½ s ï¿½eskou spoï¿½itelnou, zmï¿½nila banka svï¿½ rozhodnutï¿½ a vyplatila slibovanou prï¿½mii 10 000 Kï¿½ vï¿½em studentï¿½m, kteï¿½ï¿½ na to mï¿½li podle pï¿½vodnï¿½ch podmï¿½nek pï¿½i uzavï¿½rï¿½nï¿½ smlouvy nï¿½rok;
- zabï¿½vali jsme se ï¿½eï¿½enï¿½m kauz spojenï¿½ch s tzv. timesharingem, zejmï¿½na v souvislosti s firmou Morro Mar Vacation Club;
- varovali jsme spotï¿½ebitele pï¿½ed podvodnï¿½m jednï¿½nï¿½m nï¿½kterï¿½ch firem (Vegas, European City Guide);
- velkou pozornost jsme vï¿½novali ï¿½eï¿½enï¿½ problï¿½mï¿½ spotï¿½ebitelï¿½ s nechtï¿½nï¿½m pï¿½esmï¿½rovï¿½nï¿½m internetovï¿½ho pï¿½ipojenï¿½ na linky se zvï¿½ï¿½enou tarifikacï¿½. Kvï¿½li tomu byly zï¿½ï¿½zeny speciï¿½lnï¿½ internetovï¿½ strï¿½nky www.dialery.spotrebitele.info, kde jsou zveï¿½ejï¿½ovï¿½ny aktuï¿½lnï¿½ zprï¿½vy i doporuï¿½enï¿½ dalï¿½ï¿½ho postupu pro poï¿½kozenï¿½, vzor trestnï¿½ho oznï¿½menï¿½ i preventivnï¿½ doporuï¿½enï¿½ pro kaï¿½dï¿½ho uï¿½ivatele.

Kauzu telefonnï¿½ch karet, na kterou SOS upozornilo uï¿½ v roce 2002 se podaï¿½ilo dotï¿½hnout do ï¿½spï¿½nï¿½ho konce, ï¿½eskï¿½ Telecom vyplatil spotï¿½ebitelï¿½m vï¿½ce neï¿½ 50 miliï¿½nï¿½ korun; - realizovali jsme vlastnï¿½ testy a prï¿½zkumy (elektronickï¿½ obchody, vracenï¿½ zboï¿½ï¿½, ï¿½patnï¿½ znaï¿½enï¿½ hoï¿½ï¿½ice Boneco, chybnï¿½ znaï¿½enï¿½ dï¿½vkovï¿½nï¿½ bylinkovï¿½ho ï¿½aje Teekanne) pro zlepï¿½enï¿½ orientace spotï¿½ebitelï¿½ na trhu;
- jen za rok 2003 jsme zaznamenali vï¿½ce neï¿½ 9000 podï¿½nï¿½ spotï¿½ebitelï¿½;
- provozujeme sï¿½ poradenskï¿½ch mï¿½st v ï¿½adï¿½ rï¿½znï¿½ch regionï¿½ ï¿½R a pro zajiï¿½tï¿½nï¿½ odbornï¿½ ï¿½rovnï¿½ poradenskï¿½ ï¿½innosti poï¿½ï¿½dï¿½me seminï¿½ï¿½e pro poradce;
- stï¿½le rostoucï¿½ nï¿½vï¿½tï¿½vnost internetovï¿½ho serveru Svï¿½t spotï¿½ebitelï¿½;
- vydali jsme ï¿½adu CD-ROM (Ochrana spotï¿½ebitele v ï¿½R a EU, Dvouletï¿½ zï¿½ruï¿½nï¿½ doba apod.), zvukovï¿½ CD "Spotï¿½ebitel v ï¿½zkï¿½ch", broï¿½ury Spotï¿½ebitelskï¿½ sebeobrana aneb Jak se brï¿½nit 80 trikï¿½m prodï¿½vajï¿½cï¿½ch, Zï¿½kon o ochranï¿½ spotï¿½ebitele s komentï¿½ï¿½em, sï¿½rii komentovanï¿½ch znï¿½nï¿½ zï¿½konï¿½ v podobï¿½ broï¿½ur Oprava a ï¿½prava vï¿½ci (smlouva o dï¿½lo), Zhotovenï¿½ vï¿½ci (smlouva o dï¿½lo), Prodej zboï¿½ï¿½ v obchodï¿½ (kupnï¿½ smlouva) a desï¿½tky letï¿½kï¿½;
- intenzivnï¿½ spolupracujeme s mï¿½dii;
- pro posï¿½lenï¿½ spotï¿½ebitelskï¿½ vï¿½chovy ve vï¿½uce jsme vydali obecnï¿½ metodickï¿½ materiï¿½l k vyuï¿½itï¿½ na Zï¿½ ï¿½i Sï¿½ i ï¿½adu sbornï¿½kï¿½ pï¿½ï¿½kladï¿½ ke konkrï¿½tnï¿½m pï¿½edmï¿½tï¿½m - matematika, ï¿½J, fyzika, chemie.

Trvejte na svï¿½ch prï¿½vech

Spotï¿½ebitelskï¿½ ï¿½asopisy

ï¿½eskï¿½ rozhlas 2 Praha

Kaï¿½dï¿½ druhï¿½ pondï¿½lï¿½ v mï¿½sï¿½ci se mï¿½ï¿½ete zï¿½stupce SOS ptï¿½t na spotï¿½ebitelskï¿½ problï¿½my ve vysï¿½lï¿½nï¿½ ï¿½eskï¿½ho rozhlasu 2 Praha od 10:27 do 10:45 hod.

**(c) Sdruï¿½enï¿½ obrany spotï¿½ebitelï¿½ ï¿½eskï¿½ republiky, Rytï¿½ï¿½skï¿½ 10, 110 00 Praha 1, Iï¿½: 48429627.** Vï¿½echny zveï¿½ejï¿½ovanï¿½ ï¿½daje majï¿½ pouze informativnï¿½ charakter a nemohou bï¿½t pouï¿½ity jako dï¿½kaznï¿½ materiï¿½l. SOS nenese odpovï¿½dnost za aktuï¿½lnost, ï¿½plnost a sprï¿½vnost poskytovanï¿½ch informacï¿½. S technickï¿½mi nï¿½mï¿½ty a pï¿½ipomï¿½nkami se obracejte na webmastera. Vyuï¿½ï¿½vï¿½me webhosting a publikaï¿½nï¿½ systï¿½m Toolkit od Econnectu.

Lï¿½bï¿½ se Vï¿½m nï¿½ server? Prosï¿½me, podpoï¿½te nï¿½s.

**Dï¿½kujeme za podporu naï¿½ï¿½ ï¿½innosti:**

Ministerstvu prï¿½myslu a obchodu ï¿½R, Evropskï¿½ unii v rï¿½mci programu Transition Facility administrovanï¿½m
Nadacï¿½ rozvoje obï¿½anskï¿½ spoleï¿½nosti, Generï¿½lnï¿½mu ï¿½editelstvï¿½ pro zdravï¿½ a ochranu spotï¿½ebitele Evropskï¿½ unie.