SOS > Informace pro zï¿½jemce o provedenï¿½ Spotï¿½ebitelskï¿½ho auditu obchodnï¿½ch podmï¿½nek (SAOP)

**Zï¿½jemce z ï¿½ad podnikatelï¿½ o provedenï¿½ SAOP se mï¿½ï¿½e kdykoli na naï¿½e SOS - Sdruï¿½enï¿½ obrany spotï¿½ebitelï¿½ obrï¿½tit se ï¿½ï¿½dostï¿½ o provedenï¿½ spotï¿½ebitelskï¿½ho auditu obchodnï¿½ch podmï¿½nek. Po podepsï¿½nï¿½ pï¿½ï¿½sluï¿½nï¿½ smlouvy o provedenï¿½ SAOP naï¿½e sdruï¿½enï¿½ provede odbornou konzultaci podnikatelem pï¿½edloï¿½enï¿½ch obchodnï¿½ch podmï¿½nek a po schvï¿½lenï¿½ novï¿½ho znï¿½nï¿½ obchodnï¿½ch podmï¿½nek bude udï¿½leno jedineï¿½nï¿½ logo SAOP chrï¿½nï¿½nï¿½ ochrannou znï¿½mkou soubï¿½nï¿½ s pï¿½ï¿½sluï¿½nï¿½m osvï¿½dï¿½enï¿½m o provedenï¿½ SAOP.**

Logo SAOP podnikatel mï¿½ï¿½e zveï¿½ejnit souï¿½asnï¿½ s konzultovanï¿½mi obchodnï¿½mi podmï¿½nkami a zï¿½roveï¿½ toto logo slouï¿½ï¿½ jako odkaz na webovï¿½ strï¿½nky www.spotrebitele.info, kde dojde k zobrazenï¿½ konkrï¿½tnï¿½ho osvï¿½dï¿½enï¿½ pï¿½ï¿½sluï¿½nï¿½ho podnikatele. Tï¿½m je zajiï¿½tï¿½no zneuï¿½itï¿½ loga mimo jeho prï¿½vnï¿½ ochranu plynoucï¿½ z registrovanï¿½ ochrannï¿½ znï¿½mky.

* poplatek za zpracovï¿½nï¿½ OP a udï¿½lenï¿½ loga SAOP | Cena se bï¿½nï¿½ pohybuje v rozmezï¿½ 7.000 ï¿½ 10.000,- Kï¿½ (dle rozsahu a ï¿½asovï¿½ nï¿½roï¿½nosti ï¿½prav) |

* prodlouï¿½enï¿½ platnosti SAOP (zahrnuje opï¿½tovnï¿½ho posouzenï¿½ souladu se zï¿½konem v nï¿½vaznosti na zmï¿½ny legislativy, pï¿½ï¿½padnï¿½ dalï¿½ï¿½ ï¿½pravy, vydï¿½nï¿½ novï¿½ho certifikï¿½tu a loga) | 2.000,- Kï¿½ |

* komplexnï¿½ pï¿½epracovï¿½nï¿½ OP po platnosti SAOP, tvorba novï¿½ch OP (tï¿½kï¿½ se i kompletnï¿½ho pï¿½epracovï¿½nï¿½ OP pï¿½i prodlouï¿½enï¿½ platnosti SAOP) | individuï¿½lnï¿½ stanovenï¿½ cena |

Platnost od 1. ledna 2008

Audit zahrnuje konzultaci vaï¿½ich stï¿½vajï¿½cï¿½ch OP, jejich opravu, doplnï¿½nï¿½. Po tï¿½to ï¿½pravï¿½ obdrï¿½ï¿½te pï¿½ï¿½sluï¿½nï¿½ logo SAOP s jedineï¿½nï¿½m ï¿½ï¿½slem a zpï¿½tnou vazbou na naï¿½e webovï¿½ strï¿½nky www.spotrebitele.info. Tato zpï¿½tnï¿½ vazba funguje tak, ï¿½e po kliknutï¿½ na logo SAOP, kterï¿½ si umï¿½stï¿½te ve vaï¿½em (internetovï¿½m) obchodï¿½, se spotï¿½ebiteli zobrazï¿½ na naï¿½ich www strï¿½nkï¿½ch vaï¿½e osvï¿½dï¿½enï¿½ o provedenï¿½ SAOP. Dï¿½le zï¿½skï¿½vï¿½te certifikï¿½t.

Cena za provedenï¿½ SAOP se bï¿½nï¿½ pohybuje v rozmezï¿½ od 7 do 10 tisï¿½c Kï¿½. SAOP mï¿½ platnost 1 rok a lze ho po revizi OP opï¿½t o rok prodlouï¿½it. Toto prodlouï¿½enï¿½ (revize) je zpoplatnï¿½no administrativnï¿½m poplatkem 2000,- Kï¿½.

SAOP pï¿½inï¿½ï¿½ podnikateli jistotu, ï¿½e jeho OP jsou v souladu s prï¿½vem, vï¿½echny provedenï¿½ zmï¿½ny jsou nï¿½leï¿½itï¿½ prï¿½vnï¿½ zdï¿½vodnï¿½ny (dï¿½vodovï¿½ zprï¿½va).

SAOP se opï¿½rï¿½ pouze o platnï¿½ prï¿½vnï¿½ pï¿½edpisy, v ï¿½ï¿½dnï¿½m pï¿½ï¿½padï¿½ nestranï¿½ spotï¿½ebiteli ani podnikateli. Samozï¿½ejmï¿½ pokud mï¿½ podnikatel zï¿½jem na nï¿½kterï¿½ch nadstandardnï¿½ch pï¿½ï¿½stupech ke svï¿½mu zï¿½kaznï¿½kovi, lze toto do OP zakomponovat. Pro spotï¿½ebitele je internetovï¿½ obchod s logem SAOP jistï¿½ atraktivnï¿½jï¿½ï¿½ neï¿½ obchod bez tohoto loga. Zvyï¿½uje se tak spotï¿½ebitelova dï¿½vï¿½ra v auditovanï¿½ internetovï¿½ obchod a tï¿½m i ï¿½ance, ï¿½e si ho vybere k nï¿½kupu. Spotï¿½ebitel mï¿½ moï¿½nost v pï¿½ï¿½padï¿½ pochybenï¿½ ze strany auditovanï¿½ho obchodu kontaktovat naï¿½e sdruï¿½enï¿½ a efektivnï¿½ vzniklï¿½ problï¿½m vyï¿½eï¿½it ku prospï¿½chu obou stran.

SOS Garantuje sprï¿½vnost obchodnï¿½ch podmï¿½nek podnikatelï¿½, kterï¿½m udï¿½lï¿½ logo SAOP. Nenï¿½ moï¿½nï¿½ kontrolovat chovï¿½nï¿½ podnikatele. Certifikï¿½t tedy nenï¿½ zï¿½rukou, ï¿½e napï¿½. spotï¿½ebitel nebude mï¿½t problï¿½my s reklamacï¿½. Zaruï¿½uje mu vï¿½ak, ï¿½e se mï¿½ï¿½e vï¿½dy odkazovat na obchodnï¿½ podmï¿½nky, kterï¿½ podnikatel pouï¿½ï¿½vï¿½ a poï¿½adovat prï¿½va v nich uvedenï¿½.

Pokud se vyskytne vï¿½ce stï¿½nostï¿½ na drï¿½itele SAOP, mï¿½ï¿½eme odebrat logo SAOP nebo jej po uplynutï¿½ jednoho roku neprodlouï¿½ï¿½me. Pï¿½ï¿½padnï¿½ stï¿½nosti na drï¿½itele SAOP mï¿½ï¿½ete zasï¿½lat zde.

Pokud se vyskytne vï¿½ce stï¿½nostï¿½ na drï¿½itele SAOP, mï¿½ï¿½eme odebrat logo SAOP nebo jej po uplynutï¿½ jednoho roku neprodlouï¿½ï¿½me. Pï¿½ï¿½padnï¿½ stï¿½nosti na drï¿½itele SAOP mï¿½ï¿½ete zasï¿½lat zde.

Vyplï¿½te prosï¿½m nï¿½e uvedenï¿½ formulï¿½ï¿½ a zaï¿½lete nï¿½m text Vaï¿½ich obchodnï¿½ch podmï¿½nek. Po pï¿½edbï¿½nï¿½m auditu Vaï¿½ich OP Vï¿½m bude stanovena cena auditu. Potï¿½ bychom Vï¿½m zaslali cenovï¿½ nï¿½vrh a po Vaï¿½em odsouhlasenï¿½ bychom sepsali smlouvu. Potï¿½ Vï¿½m zaï¿½leme k podpisu smlouvu a po jejï¿½m podpisu z vaï¿½ï¿½ strany vï¿½m do 45 dnï¿½ zaï¿½leme hotovï¿½ audit SAOP.

Pro prodejce elektrozaï¿½ï¿½zenï¿½ mï¿½me stanovenu podmï¿½nku tï¿½kajï¿½cï¿½ se koneï¿½nï¿½ch cen.

Pï¿½estoï¿½e je program Spotï¿½ebitelskï¿½ audit obchodnï¿½ch podmï¿½nek (SAOP) zamï¿½ï¿½en primï¿½rnï¿½ na obchodnï¿½ podmï¿½nky, jeho cï¿½lem je garantovat takï¿½ nï¿½kterï¿½ dalï¿½ï¿½ principy ve vztazï¿½ch podnikatelï¿½ a spotï¿½ebitelï¿½. Mezi takovï¿½ zï¿½kladnï¿½ pravidla, kterï¿½ SOS prosazuje patï¿½ï¿½ mimo jinï¿½ uvï¿½dï¿½nï¿½ cen vï¿½robkï¿½ a sluï¿½eb takovï¿½m zpï¿½sobem, aby byl spotï¿½ebitel vï¿½dy seznï¿½men s cenou ï¿½plnou, tedy takovou, za kterou opravdu vï¿½robek ï¿½i sluï¿½bu poï¿½ï¿½dï¿½. Jednï¿½ se jak o uvï¿½dï¿½nï¿½ cen vï¿½etnï¿½ DPH, tak o zahrnovï¿½nï¿½ rï¿½znï¿½ch poplatkï¿½ a pï¿½ï¿½platkï¿½ do cen vï¿½robkï¿½ ï¿½i sluï¿½eb, a to jak pï¿½i nï¿½kupu, tak v reklamï¿½. Naï¿½e snaha v tï¿½to vï¿½ci se odrï¿½ï¿½ prï¿½vï¿½ i v programu SAOP. Je tedy jednou z podmï¿½nek jeho zï¿½skï¿½nï¿½, aby zï¿½jemci takovouto praxi pouï¿½ï¿½vali a poskytovali spotï¿½ebitelï¿½m vï¿½dy informace o cenï¿½ch takovï¿½m zpï¿½sobem, aby spotï¿½ebitel za vï¿½robek ï¿½i sluï¿½bu zaplatil opravdu pouze ï¿½ï¿½stku, kterï¿½ je mu sdï¿½lovï¿½na.

Konkrï¿½tnï¿½m pï¿½ï¿½padem, kterï¿½m se SOS jiï¿½ delï¿½ï¿½ dobu zabï¿½vï¿½ je uvï¿½dï¿½nï¿½ poplatku za likvidaci historickï¿½ho elektrozaï¿½ï¿½zenï¿½ (dï¿½le PHE).

Zï¿½kon o ochranï¿½ spotï¿½ebitele klade na prodï¿½vajï¿½cï¿½ho v ï¿½ 12 poï¿½adavek, aby informoval spotï¿½ebitele o cenï¿½ v souladu s cenovï¿½mi pï¿½edpisy, informace o cenï¿½ pak nesmï¿½ zejmï¿½na vzbuzovat zdï¿½nï¿½, ï¿½e cena je niï¿½ï¿½ï¿½ neï¿½ jakï¿½ je ve skuteï¿½nosti. Uvï¿½dï¿½nï¿½ PHE zcela oddï¿½lenï¿½ od ceny mï¿½ï¿½e bï¿½t rozpornï¿½ s tï¿½mto ustanovenï¿½m.

Zï¿½kon o odpadech stanovï¿½, ï¿½e u elektrozaï¿½ï¿½zenï¿½, kterï¿½ byla na trh uvedena pï¿½ed datem 13. 8. 2005 existuje pï¿½echodnï¿½ lhï¿½ta 8 resp. 10 let, ve kterï¿½ mohou prodejci uvï¿½dï¿½t PHE oddï¿½lenï¿½. Ovï¿½em tuto povinnost lze splnit i tak, ï¿½e prodï¿½vajï¿½cï¿½ uvede cenu koneï¿½nou (tedy ï¿½plnou ï¿½ vï¿½etnï¿½ PHE) s informacï¿½ o tom, ï¿½e cena jiï¿½ zahrnuje tento poplatek ve vï¿½ï¿½i XY (napï¿½. 7990,- Kï¿½ ï¿½ cena zahrnuje 300,- Kï¿½ PHE). Takovï¿½to praxe je z naï¿½ï¿½ strany jednoznaï¿½nï¿½ preferovï¿½na.

Z hlediska zmï¿½nï¿½nï¿½ho ï¿½ 12 zï¿½kona o ochranï¿½ spotï¿½ebitele se ovï¿½em jevï¿½ jako dostaï¿½ujï¿½cï¿½ i druhï¿½ moï¿½nï¿½ zpï¿½sob informovï¿½nï¿½ o cenï¿½, a to, ï¿½e vedle zï¿½kladnï¿½ ceny (samozï¿½ejmï¿½ vï¿½etnï¿½ DPH) bude uvedena vï¿½ï¿½e PHE, kterou spotï¿½ebitel musï¿½ vedle zï¿½kladnï¿½ ceny zaplatit (napï¿½. 7690,- Kï¿½ + 300,- Kï¿½ PHE). Tato informace o vï¿½ï¿½i PHE ale musï¿½ bï¿½t uvedena dostateï¿½nï¿½ vï¿½raznï¿½, nejlï¿½pe stejnï¿½m zpï¿½sobem jako zï¿½kladnï¿½ cena a musï¿½ bï¿½t konkrï¿½tnï¿½ (tedy pï¿½esnï¿½ ï¿½ï¿½stka), nestaï¿½ï¿½ pouhï¿½ odkaz, ï¿½e k cenï¿½ je nutnï¿½ pï¿½ipoï¿½ï¿½tat PHE a jeho vï¿½ï¿½i neuvï¿½st a odkï¿½zat napï¿½. na jinï¿½ zdroj.

Z hlediska certifikace SAOP obchodï¿½, kterï¿½ prodï¿½vajï¿½ elektroniku je druhï¿½ varianta dostaï¿½ujï¿½cï¿½, ovï¿½em pouze v pï¿½ï¿½padï¿½, ï¿½e tato pï¿½esnï¿½ informace o vï¿½ï¿½i PHE bude uvedena u veï¿½kerï¿½ho zboï¿½ï¿½ jak pï¿½i nabï¿½zenï¿½ vï¿½robkï¿½ (v reklamï¿½), tak ve vï¿½ech fï¿½zï¿½ch nï¿½kupu (tedy jiï¿½ od ï¿½vodnï¿½ strany e-shopu).

Pokud jiï¿½ Vaï¿½e obchodnï¿½ praxe ctï¿½ tuto zï¿½sadu a uvï¿½dï¿½te ceny ï¿½plnï¿½ (vï¿½etnï¿½ PHE, ve vï¿½ech fï¿½zï¿½ch nï¿½kupu, jakoï¿½ i v reklamï¿½), velice si vï¿½ï¿½me Vaï¿½eho postoje, jdete tak dobrï¿½m pï¿½ï¿½kladem.

Informovï¿½nï¿½ o cenï¿½ a PHE jednï¿½m z vï¿½ï¿½e uvedenï¿½ch zpï¿½sobï¿½ bude nadï¿½le podmï¿½nkou pro udï¿½lenï¿½ ï¿½i prodlouï¿½enï¿½ certifikï¿½tu SAOP.

Vï¿½ï¿½e uvedenï¿½ zpï¿½soby informovï¿½nï¿½ spotï¿½ebitele o cenï¿½ podporuje i ï¿½eskï¿½ obchodnï¿½ inspekce.

Zï¿½jemci o SAOP nï¿½s takï¿½ mohou kontaktovat zde.

Program SAOP vznikl v rï¿½mci projektu Posï¿½lenï¿½ ochrany prï¿½v spotï¿½ebitelï¿½ vytvoï¿½enï¿½m prï¿½vnï¿½ch kapacit spotï¿½ebitelskï¿½ch organizacï¿½ a byl do 11.7.2007 spolufinancovï¿½n z programu Evropskï¿½ unie Transition Facility spravovanï¿½m Nadacï¿½ rozvoje obï¿½anskï¿½ spoleï¿½nosti. |

**(c) SOS - Sdruï¿½enï¿½ obrany spotï¿½ebitelï¿½, o.s., Novï¿½kovï¿½ch 8, 180 00 Praha 8, Iï¿½: 48429627.** Vï¿½echny zveï¿½ejï¿½ovanï¿½ ï¿½daje majï¿½ pouze informativnï¿½ charakter a nemohou bï¿½t pouï¿½ity jako dï¿½kaznï¿½ materiï¿½l. SOS nenese odpovï¿½dnost za aktuï¿½lnost, ï¿½plnost a sprï¿½vnost poskytovanï¿½ch informacï¿½. S technickï¿½mi nï¿½mï¿½ty a pï¿½ipomï¿½nkami se obracejte na webmastera. Vyuï¿½ï¿½vï¿½me webhosting a publikaï¿½nï¿½ systï¿½m Toolkit od Econnectu.

Sluï¿½by zaloï¿½enï¿½ na principu SMS technicky zabezpeï¿½uje MobilBonus s.r.o., infolinka: 777 717 535 (po-pï¿½ 9.00-17.00), [email protected], www.mobilbonus.cz.

Sdruï¿½enï¿½ obrany spotï¿½ebitelï¿½ ï¿½R vyuï¿½ï¿½vï¿½ zpravodajstvï¿½ z databï¿½zï¿½ ï¿½TK, jejichï¿½ obsah je chrï¿½nï¿½n autorskï¿½m zï¿½konem. Pï¿½epis, ï¿½ï¿½ï¿½enï¿½ ï¿½i dalï¿½ï¿½ zpï¿½ï¿½stupï¿½ovï¿½nï¿½ tohoto obsahu ï¿½i jeho ï¿½ï¿½sti veï¿½ejnosti, a to jakï¿½mkoliv zpï¿½sobem, je bez pï¿½edchozï¿½ho souhlasu ï¿½TK vï¿½slovnï¿½ zakï¿½zï¿½no.

Copyright (2006) The Associated Press (AP) ï¿½ vï¿½echna prï¿½va vyhrazena. Materiï¿½ly agentury AP nesmï¿½ bï¿½t dï¿½le publikovï¿½ny, vysï¿½lï¿½ny, pï¿½episovï¿½ny nebo redistribuovï¿½ny.
**Dï¿½kujeme za podporu naï¿½ï¿½ ï¿½innosti:** Ministerstvu prï¿½myslu a obchodu ï¿½R, Evropskï¿½ unii v rï¿½mci programu Transition Facility administrovanï¿½m
Nadacï¿½ rozvoje obï¿½anskï¿½ spoleï¿½nosti, Generï¿½lnï¿½mu ï¿½editelstvï¿½ pro zdravï¿½ a ochranu spotï¿½ebitele Evropskï¿½ unie.

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